A new patient rings at lunchtime and reaches a full voicemail box
GreetKeeper takes the inquiry details a new patient calls with and books them in. Clinical questions go straight to your staff.
Caller
“I'm new to the area and looking for a practice. Are you taking new patients? I'd want an appointment in the next couple of weeks.”
What happened next
- Announced at the start that the caller was speaking to an AI
- Took name, mobile, and the reason for the visit in her own words
- Booked a new-patient slot on the 26th from your connected calendar
New patient calls land during the lunch hour
People ring a practice on their own break, which is usually your break too. The calls arrive in a block between twelve and two, and most of them are new patients shopping.
A new patient call is a first impression with no second chance. Someone choosing between three practices does not leave a message. They call the next number on the list and book with whoever picks up.
The front desk that does answer is doing three things at once: a patient at the counter, a form to file, a phone ringing. Something gets dropped, and it is usually the phone.
GreetKeeper picks up the calls the desk cannot. It takes the inquiry details, offers a real slot, and leaves your team a written record to work from.
What gets taken on a new-patient call
The scope here is deliberately narrow: inquiry and scheduling information, nothing clinical.
Say it is an AI, first thing
The caller is told at the start that they are speaking to an AI assistant. In Utah, regulated occupations must disclose this verbally and prominently at the start of the call, and GreetKeeper announces itself.
Take the contact details
Name, phone number, and whether they are a new or existing patient. This is the minimum your desk needs to pick the call up and carry on with it.
Record the reason for calling, as they say it
The caller describes why they want an appointment and the AI writes it down. Your clinicians read it in the patient's own words.
Offer a real slot and book it
Times come from your connected calendar, so the appointment offered is one you actually have. Anything unusual is passed to a person instead.
What intake coverage costs
Practices usually want the lunch hour and the evening covered rather than the whole week.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
New patient calls take time. Somebody choosing a practice asks about insurance, parking and how long the first visit runs. Per-call billing means a careful caller does not cost more than a quick one.
Booking sits on every tier, including Starter. A practice testing this on the lunch hour still gets appointments written into the calendar, not a pile of messages.
Setting up patient intake calls
The scope is inquiry and scheduling data: name, phone number, the reason for calling in the caller's own words, and the appointment they want.
GreetKeeper does not make a HIPAA claim.
Anything clinical is handed to your staff, and a caller with an emergency is told to hang up and call 911.
Questions people ask
Can it book the new patient straight in?
Yes. It offers a real slot from your connected calendar and writes the appointment while the caller is still on the line.
Will it ask about symptoms?
It records the reason the caller gives for wanting an appointment, in their own words. Clinical follow-up belongs to your staff, who read it before the visit.
Does the caller know it is not a person?
Yes. It announces itself as an AI at the start of the call. Utah requires that disclosure verbally and prominently for regulated occupations, and it is a setting you can require everywhere.