The price caller rang four firms before lunch
Quote calls go to whoever answers and asks sensible questions. GreetKeeper gathers the detail you need and books the site visit on the same call.
Caller
“I want a rough idea on replacing a driveway, about forty square metres. What sort of money are we talking?”
What happened next
- Captured size, material and ZIP code from the caller's description
- Booked a Wednesday site visit rather than quoting blind
- Detail in your inbox so the quote could be prepared first
Price shoppers do not wait for a callback
Somebody pricing a job makes their calls in one sitting. They have a list, they work down it, and whoever answers gets considered.
A voicemail loses that caller outright. By the time you call back, two firms have already booked visits, and you are pitching into a decision half made.
The other failure is answering and learning nothing. "Can you send me a price?" with no size, no material and no address is a message you cannot act on.
GreetKeeper answers the call and asks your questions, so what reaches you is a real inquiry with enough detail to quote or to visit.
Getting a quotable inquiry
The questions are yours, because what makes a job quotable differs by trade.
Ask for the numbers you price from
Square metres, number of rooms, make and model, age of the system. You list what you need, and it asks for those rather than a vague description.
Check the job is one you want
Area, job size and type get checked against your rules. A caller outside your patch is told so politely, rather than passed to you as a lead.
Book the visit on the same call
Most quote calls should end in a site visit, not a promise. It offers your real survey slots and writes the booking in while the caller is still deciding.
Hold the price line where you want it
You decide what it says about money. Some businesses publish a callout rate and want it stated; others want every price to come from a person, and that is a setting.
What quote calls cost
These are longer calls than average, which changes the pricing model that suits.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
A quote call with real questions runs three or four minutes. Per-call pricing means asking more questions costs nothing extra, while a per-minute plan charges you for doing it properly.
Booking is on every tier, so the site visit can be set on the entry plan. Check that against other quotes, because it is a common place for a plan to stop being useful.
What it will not quote
Questions people ask
Can it give a price on the call?
Only a figure you have published, such as a callout fee or a standard rate. It does not estimate or calculate a job price, because a wrong number on a call is hard to take back.
What questions should I ask?
Start with the three or four things you cannot quote without. For most trades that is size, type, location and timing, and you can adjust after reading a week of transcripts.
Will it turn away work outside my area?
If you set that rule, yes. It checks the ZIP code or area against your list and tells the caller politely rather than booking a visit you would have to cancel.
Set up your quote questions
Bring the four things you cannot price without.