Reduce no-shows on appointments booked by phone
GreetKeeper reads every detail back, writes it into your calendar during the call, then texts your caller one confirmation.
Caller
“So that's Tuesday the fourteenth, half past two? Let me write that down.”
What happened next
- Day, date and time read back before anything was written
- Caller corrected it from Tuesday to Wednesday on the call
- Confirmation texted to the caller once the call ended
Some no-shows start on the booking call
To reduce no-shows on phone bookings, make every booking clear before the call ends and put it in writing straight after. GreetKeeper reads the day, date, time and number back to your caller, books into your calendar during the call, and then texts the caller one SMS with the booking confirmation.
A time gets said once, quickly, at the end of a call. The caller hears Tuesday, the calendar says Wednesday, and neither side finds out until the wrong morning.
Handwritten bookings make it worse. A note gets typed into the system later, and "2" becomes "2:30" or the phone number loses a digit, so nobody can ring to check.
Somebody changing their mind is a separate problem, and your reminders handle it. GreetKeeper removes the bookings that were never clearly agreed, and it puts the agreed time in your caller's hand as a text.
Four checks on the call, one text after it
Here's what happens on every booking call GreetKeeper answers.
Say the whole thing back
Day, date and time are read to the caller before the booking is written. Wrong ones get corrected there, while the person is still on the phone.
Confirm the number as well
The contact number is repeated back digit by digit. A booking you can ring about is a booking you can rescue when something changes.
Write it straight into the calendar
The event is created during the call, with the name, number and reason attached. Google Calendar and Microsoft 365 both take the booking directly.
Text the confirmation
When the call ends, your caller gets one SMS with the booking confirmation. It sits in their messages with the right day and time, and a reply with the opt-out word stops further texts.
Keep the transcript beside it
If somebody remembers a different time later, you have what was actually said. That settles it without anyone guessing.
What it costs to confirm every booking
Confirming adds a few seconds to a call, and the plans are priced by call.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25. You can try any plan free for 14 days with every feature on, and you don't need a card.
On a per-minute plan, the read-back is a cost you'd think about. On a per-call plan it costs nothing extra, so it happens on every booking.
Booking and the confirmation text are included on all three tiers. That makes the entry tier worth checking on any comparison.
Cutting the no-shows you can prevent
Train GreetKeeper on the details your bookings need, such as the service and the address, so the read-back covers them too.
Keep sending reminders from your own scheduling tool in the days before. The confirmation text covers the moment of booking; your reminders cover the days after.
Track your own no-show rate for a month before and after. Your numbers are the ones that count.
Questions people ask
What stops a phone booking turning into a no-show?
A booking read back on the call and confirmed in writing afterwards. GreetKeeper does both: it reads the day, date and time back, then texts the caller one SMS with the confirmation.
How does this work with our reminders?
Your scheduling software sends reminders in the days before the visit. GreetKeeper makes sure the booking they remind people about is right, and your caller already has it in a text.
How do I measure the difference?
Count your no-shows for a month before you switch on, then for a month after. Your own before and after is the figure that matters for your business.
What if a customer says they booked a different time?
You have the transcript of the call, including the moment the time was read back, and the text they received. That usually resolves it in a sentence.
Hear a booking confirmed properly
A few seconds on the call that change the morning.