LEX Reception alternatives
If you're shopping past LEX Reception, you've likely met the form that stands between you and its plan table. The one figure LEX prints sits on its trial page: plans starting at $425 (checked September 2026). Here are legal answering options side by side, with GreetKeeper's $49 plan for 200 answered calls first.
| Service | Bills by | Entry price | Overage published? |
|---|---|---|---|
| GreetKeeper | Answered call | $49 for 200 calls | Yes, $0.45 a call |
| Smith.ai | Per call | Free tier at $0 for 25 calls, then $3.00 a call | Yes |
| Ruby | Per minute | $250/mo for 50 minutes | No |
| Rosie | Per minute | Professional $49/mo for 250 minutes | No |
| Goodcall | Per unique caller | Starter $79/mo ($66 annual) for 100 unique customers | Yes |
| LEX Reception | Plan shown after a form | From $425, per its free-trial page; the full plan table sits behind a form | No |
Read from each vendor's own pricing page in September 2026, except vendors who gate pricing behind a form. Check before you buy.
What GreetKeeper does differently from LEX Reception
Every line below is on our pricing page or in the product today.
Why teams switch to GreetKeeper
- Every GreetKeeper plan and overage rate is printed: $49 for 200 answered calls, $149 for 750 and $349 for 2,000.
- GreetKeeper counts answered calls, so a 12-minute intake costs the same as a two-minute callback request.
- Consultations book into Google Calendar or Outlook on every plan, and the assistant reads the time back first.
- A transfer that isn't picked up tries a second number you nominate, so a new matter still reaches an attorney.
- Intake answers arrive as question-and-answer pairs in a signed webhook, ready for your case system.
- The disclosure setting announces the assistant as an AI at the start of every call.
- Your firm starts with a 14-day free trial, every feature on, with no card.
Why people leave LEX Reception
Not a general complaint about the category. The specific wall this vendor puts in front of you.
Firms tend to look past LEX Reception as the trial ends. The trial gives you 150 minutes to use within 30 days, and when either runs out, the paid service starts on its own. That's often the first time a solo attorney sees the full plan, and the one printed figure is a starting price of $425. Intake calls run long, so you want the cost of a busy month before the trial converts.
What the bill does as you grow
The entry price is the cheapest month you will ever have. This is the shape of the rest.
LEX Reception prints a starting price and keeps the rest of its plan table behind a form, so ask for the included allowance and the overage rate in writing. GreetKeeper's are on the pricing page. A firm taking 400 calls a month fits Professional at $149 for 750 calls. Past 750, each call is $0.35, and a 20-minute intake still counts once.
What moving off LEX Reception actually involves
Forwarding takes five minutes. Here is the part that takes an afternoon.
Moving to GreetKeeper is a forwarding change. Your carrier or phone system forwards the firm's number to GreetKeeper's dedicated local number, and callers keep dialling the number on your letterhead. The real work is intake. Write your conflict-check questions, list which practice areas route to which attorney, and decide which matters book a consultation. Each answer arrives as a question-and-answer pair next to the summary. Check your LEX trial end date first, so the paid plan doesn't start.
Common questions
What are the alternatives to LEX Reception for a small law firm?
Human answering services such as Answering Legal and Ruby, and AI receptionists that print a price. GreetKeeper is $49 a month for 200 answered calls, with consultation booking on every plan. Ruby starts at $250 a month for 50 minutes (checked September 2026).
Will an AI receptionist handle a long intake call?
Yes. GreetKeeper asks the intake questions you write, however long the answers run, and bills the call once. A 15-minute personal-injury intake costs the same as a two-minute callback request. The transcript and summary arrive when the call ends.
Can a caller still reach an attorney?
Yes. GreetKeeper transfers to your team when the caller asks or the assistant is unsure. If that line isn't picked up, it tries a second number you nominate. It also texts the on-call attorney with the caller's details.
Price your firm's call volume
Every plan and overage rate is printed. Start a 14-day trial with no card.