GreetKeeper vs LEX Reception
LEX Reception answers law-firm calls with human receptionists and shows its plans after you fill in a form. Its free-trial page says pricing starts at $425 (checked September 2026). GreetKeeper prints every plan: $49 a month for 200 answered calls and $149 for 750, with consultation booking on each one.
| GreetKeeper | LEX Reception | |
|---|---|---|
| Billing unit | Per answered call | Plan shown after a form |
| Entry plan | $49/mo for 200 answered calls | From $425, per its free-trial page; the full plan table sits behind a form |
| Higher tiers | $149 for 750, $349 for 2000 | Not published; lexreception.com/plans asks for name, company, email and phone first |
| Overage rate | $0.45 a call on Starter, published | Not published |
| Appointment booking | Included on every plan | Check current plan terms |
| Human fallback | Transfers to your team | Their own receptionists |
LEX Reception figures read from their own pricing page in September 2026. Check before you buy.
Why people move off LEX Reception
One vendor's specific wall, not a general complaint about the category.
Firms tend to look past LEX Reception as the trial ends. The trial gives you 150 minutes to use within 30 days, and when either runs out, the paid service starts on its own. That's often the first time a solo attorney sees the full plan, and the one printed figure is a starting price of $425. Intake calls run long, so you want the cost of a busy month before the trial converts.
Where we differ
Every line below is on our pricing page or in the product today.
What GreetKeeper does differently from LEX Reception
- Every GreetKeeper plan and overage rate is printed: $49 for 200 answered calls, $149 for 750 and $349 for 2,000.
- GreetKeeper counts answered calls, so a 12-minute intake costs the same as a two-minute callback request.
- Consultations book into Google Calendar or Outlook on every plan, and the assistant reads the time back first.
- A transfer that isn't picked up tries a second number you nominate, so a new matter still reaches an attorney.
- Intake answers arrive as question-and-answer pairs in a signed webhook, ready for your case system.
- The disclosure setting announces the assistant as an AI at the start of every call.
- Your firm starts with a 14-day free trial, every feature on, with no card.
What a busy month costs on each meter
The headline price tells you about a quiet month. This is the other one.
LEX Reception prints a starting price and keeps the rest of its plan table behind a form, so ask for the included allowance and the overage rate in writing. GreetKeeper's are on the pricing page. A firm taking 400 calls a month fits Professional at $149 for 750 calls. Past 750, each call is $0.35, and a 20-minute intake still counts once.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Moving off LEX Reception in practice
The technical part is a forwarding change. The rest is the part nobody warns you about.
Moving to GreetKeeper is a forwarding change. Your carrier or phone system forwards the firm's number to GreetKeeper's dedicated local number, and callers keep dialling the number on your letterhead. The real work is intake. Write your conflict-check questions, list which practice areas route to which attorney, and decide which matters book a consultation. Each answer arrives as a question-and-answer pair next to the summary. Check your LEX trial end date first, so the paid plan doesn't start.
Questions people ask about this comparison
How much does LEX Reception cost?
LEX Reception's free-trial page says pricing starts at $425, and the full plan table appears after a form (checked September 2026). GreetKeeper publishes every plan: $49 a month for 200 answered calls, $149 for 750 and $349 for 2,000, each with its overage rate.
Does a law firm have to disclose that an AI answers the phone?
In some states, yes. Utah's AI Policy Act asks regulated occupations, law among them, to disclose verbally at the start of the call. Maine's §1500-DD requires clear notice when a caller could think they're talking to a person. GreetKeeper's disclosure setting announces the assistant at the start of every call.
Can GreetKeeper run our conflict-check questions?
Yes. You write the intake questions, and GreetKeeper asks them on every new-matter call. The answers arrive as question-and-answer pairs in a signed webhook, next to the summary and a transcript link. Webhooks by Zapier can hand them to Clio's own Zapier action, which needs a paid Zapier plan.
Test it on a new-matter call
Forward your firm's line for 14 days. Every feature is on, and no card is needed.