GreetKeeper vs Quo (OpenPhone)
Quo is a team phone app priced per user, and its AI agent, Sona, is metered in credits: each plan includes 1,000 a month, which Quo counts as roughly 10 calls. GreetKeeper is a receptionist you add on top of whatever phone you run today. You pay per answered call, from $49 a month for 200, and appointment scheduling is part of every plan.
| GreetKeeper | Quo (OpenPhone) | |
|---|---|---|
| Billing unit | Per answered call | Per user per month, plus Sona AI agent credits (1 call = 100 credits) |
| Entry plan | $49/mo for 200 answered calls | Starter $15/user/month billed yearly or $19 monthly, with 1,000 Sona credits (about 10 AI calls) a month |
| Higher tiers | $149 for 750, $349 for 2000 | Business $23/user/month yearly or $33 monthly; Scale $35 yearly or $47 monthly; extra Sona credit tiers $25 for 40 calls, $49 for 100, $99 for 250, $199 for 600 |
| Overage rate | $0.45 a call on Starter, published | Published by credit tier: $0.75 a call on the $25 tier, $0.65 on $49, $0.55 on $99, $0.45 on $199 |
| Appointment booking | Included on every plan | Check current plan terms |
| Human fallback | Transfers to your team | Transfers to your team |
Quo (OpenPhone) figures read from their own pricing page in September 2026. Check before you buy.
Why people move off Quo (OpenPhone)
One vendor's specific wall, not a general complaint about the category.
Most Quo customers signed up for the app: shared lines, SMS and a clean inbox for a small team. The AI side is metered separately, in credits, so a team that leans on Sona for evenings and weekends ends up paying a second meter on top of its user licences. Those licences also climb every time someone joins, before the new hire has picked up a single call.
Where we differ
Every line below is on our pricing page or in the product today.
What GreetKeeper does differently from Quo (OpenPhone)
- GreetKeeper sits beside Quo instead of replacing it. Point your missed or after-hours calls at your GreetKeeper number and your team's app stays exactly as it is.
- Pricing is per answered call, never per credit: Starter $49 covers 200 calls, Professional $149 covers 750, Scale $349 covers 2,000, and no user fee applies.
- Appointments land in Google Calendar or Outlook on every plan, after the assistant confirms the caller's name, number and time aloud.
- Robocalls and junk callers are screened out before anyone hears a hello, and screened calls are never counted.
- Calls that arrive together are all picked up at the same time, so nobody queues on a Monday rush.
- Your first 14 days are free, with the whole product switched on, no card and no onboarding charge.
What a busy month costs on each meter
The headline price tells you about a quiet month. This is the other one.
Quo's bill has two meters. User licences run $23 to $35 a month each on annual billing, and AI calls beyond the included 10 are bought in credit tiers: $99 buys 250 calls, $199 buys 600, and overflow on those tiers costs $0.55 and $0.45 a call. GreetKeeper has one meter. Professional is $149 for 750 answered calls, Scale is $349 for 2,000, and a call past the allowance is $0.35 or $0.25. Screened junk and robocalls never touch that count.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Moving off Quo (OpenPhone) in practice
The technical part is a forwarding change. The rest is the part nobody warns you about.
Quo stays where it is. Create a GreetKeeper account, choose an area code for the new line, and give the assistant your website address so it drafts your opening hours, offerings and common questions. Fix what's wrong, link Google Calendar or Outlook, and add the transfer number plus a backup number. Last, tell Quo to send unanswered or after-hours calls to your GreetKeeper line. The ring count lives in Quo's forwarding settings, and GreetKeeper picks up the instant a call lands.
Questions people ask about this comparison
How much does Quo's Sona AI agent cost compared with GreetKeeper?
Every Quo plan includes 1,000 Sona credits a month, which Quo counts as about 10 calls. More calls come in credit tiers, such as $49 for 100 calls or $199 for 600. GreetKeeper's Starter plan is $49 a month for 200 answered calls, scheduling included, and $0.45 for each call past 200.
Can I use GreetKeeper with my Quo number?
Yes. In Quo, point call forwarding at your GreetKeeper number, either for all calls or only the ones your team misses. Your staff stay in the Quo app for their own calls and SMS. GreetKeeper picks up whatever arrives and hands your team a transcript and a short summary.
Does GreetKeeper pass calls through to a person?
Yes. When a caller asks for a person or the assistant isn't sure, GreetKeeper hands the call to your team. If nobody on the first number picks up, it tries a backup number you nominate. Each line you run can have its own hours, greeting, calendar and closure dates.
How do GreetKeeper calls reach HubSpot or another CRM?
GreetKeeper posts a signed JSON event to a URL you choose whenever a call ends, an appointment is scheduled, a note is recorded or a handoff happens. The payload includes the caller's name and number, the reason for calling, your intake answers and a link to the transcript. Make, n8n or Webhooks by Zapier on a paid Zapier plan can receive it and create the HubSpot record.
Keep Quo, add a receptionist
Forward the calls your team misses to a local GreetKeeper number. 14 days free, no card.