ServiceAgent alternatives
People looking at ServiceAgent alternatives often like the AI receptionist and don't want the rest of the suite. Moving your CRM, invoicing and ad spend to a new platform is a big change for a phone problem. ServiceAgent also meters calls in credits, 15 per voice minute. Here are receptionists that plug into the tools you already run.
| Service | Bills by | Entry price | Overage published? |
|---|---|---|---|
| GreetKeeper | Answered call | $49 for 200 calls | Yes, $0.45 a call |
| Smith.ai | Per call | Free tier at $0 for 25 calls, then $3.00 a call | Yes |
| Ruby | Per minute | $250/mo for 50 minutes | No |
| Rosie | Per minute | Professional $49/mo for 250 minutes | No |
| Goodcall | Per unique caller | Starter $79/mo ($66 annual) for 100 unique customers | Yes |
| ServiceAgent | Per plan, plus credits (an AI voice minute uses 15 credits) | Launch at $0 with no monthly credits; Core at $49 a month ($39 billed yearly) with 2,000 credits | Yes |
Read from each vendor's own pricing page in September 2026, except vendors who gate pricing behind a form. Check before you buy.
What GreetKeeper does differently from ServiceAgent
Every line below is on our pricing page or in the product today.
Why teams switch to GreetKeeper
- GreetKeeper's price is counted in calls you can read on the invoice: Starter is $49 a month for 200 answered calls.
- A long call counts once. Call length never changes what a GreetKeeper call costs.
- Booking into Google Calendar or Outlook is on every plan, and the name, number and time are read back before it books.
- Your own local number comes with the plan, and your existing line forwards to it in any carrier mode.
- GreetKeeper sends a signed webhook for every completed call, booking, message and transfer, so the call lands in the CRM you already use.
- Every plan starts with a 14-day free trial, every feature on and no card.
Why people leave ServiceAgent
Not a general complaint about the category. The specific wall this vendor puts in front of you.
ServiceAgent asks you to run your business inside it, and many owners already have a job system they like. Swapping CRM, payments and scheduling at once is a project, not a phone fix. The credit model is the other sticking point. Core includes 2,000 credits, but voice minutes, texts and ad images all draw from the same pool. Working out what a month of calls will cost means adding up three meters.
What the bill does as you grow
The entry price is the cheapest month you will ever have. This is the shape of the rest.
At ServiceAgent, growth means a bigger credit pool. Growth is $119 a month for 6,000 credits, and Franchise is $349 for 20,000 credits and three locations. Every voice minute takes 15 credits, and texts take 2. GreetKeeper counts answered calls and nothing else. Scale is $349 for 2,000 calls, and each extra call is $0.25. More sites move to Multi-location from $299 per location, each with its own local number.
What moving off ServiceAgent actually involves
Forwarding takes five minutes. Here is the part that takes an afternoon.
Nothing in your current CRM or job system has to move. Sign up for GreetKeeper, pick the area code for your local number, and point it at your website to draft your hours, services and FAQs. Connect Google Calendar or Outlook. If you want calls in your CRM, set GreetKeeper's webhook to catch in Make, n8n or Zapier on a paid Zapier plan. Then forward your business line to the GreetKeeper number and read the first day's transcripts.
Common questions
What is the best ServiceAgent alternative if I only need calls answered?
A standalone AI receptionist that works beside your current tools. GreetKeeper answers every inbound call, books into Google Calendar or Outlook and hands urgent calls to your team. It starts at $49 a month for 200 answered calls, with a 14-day free trial.
How do ServiceAgent credits work?
Paid ServiceAgent plans include a monthly credit pool, and actions spend it. An AI voice minute uses 15 credits, a text segment 2 and an AI ad image 5, per its pricing page in September 2026. Credits bought separately cost $0.02 to $0.04 each.
Do I need to change my CRM to use GreetKeeper?
No. GreetKeeper runs on your phone line and your calendar. Your CRM stays as it is, and the webhook can pass each call's details into it through Make, n8n or Zapier.
Add a receptionist, not a platform
Priced per answered call with overage printed on every plan. Start your 14-day trial today.