AnswerConnect pricing: what they publish and what they hold back
AnswerConnect doesn't put its prices on its website. The answerconnect.com/pricing address returns a 404, and the View Pricing page is a form that asks for your name, company email and phone number before it shows any plans. The form also says they may email, text or call you to follow up. We checked both in September 2026.
What AnswerConnect does publish is its billing rules, and they're clearer than most rate cards. Its public help centre explains how your minutes are counted. Calls over 30 seconds bill by the whole minute, rounded up. The time a receptionist spends on after-call work counts as billed time too. Your first 30 calls under 30 seconds each cycle cost nothing.
So you can't price AnswerConnect from its site, but you can work out how many minutes your calls will use. That's the half of the quote worth getting right before you fill in the form.
What AnswerConnect publishes, and where
| Item | Where you find it | What it says |
|---|---|---|
| Plan prices | Quote form at /view-pricing | Shown after you submit your name, company email and phone |
| Included minutes | Quote form | Set by the plan you're quoted |
| Overage rate | Quote form | Extra minutes charged at your plan's overage rate |
| Rounding | Help centre | Calls over 30 seconds billed by the whole minute, rounded up |
| After-call work | Help centre | Counted in your billed minutes |
| Short calls | Help centre | First 30 calls under 30 seconds each cycle are free |
| Queue time | Help centre | Not billed |
| Unused minutes | Help centre | Don't roll over to the next cycle |
| Add-ons | Help centre | HIPAA compliance, IVR and call transcriptions show as recurring charges |
Read on answerconnect.com (/pricing, /view-pricing and the help centre's billing section), September 2026.
How AnswerConnect turns a call into billed minutes
| Call | Billed as |
|---|---|
| Under 30 seconds, first 30 in the cycle | Free |
| Under 30 seconds, from the 31st | Counts toward your bill |
| 1 minute 25 seconds | 2 minutes |
| 2 minutes 45 seconds | 3 minutes |
| 3 minutes 50 seconds | 4 minutes |
The three rounding examples are AnswerConnect's own, from its help article "How do my plan minutes work?", September 2026. After-call work is added to the handling time.
What sets the size of an AnswerConnect bill
- Rounding. Every call past 30 seconds bills to the next whole minute, so a call of 1:25 uses two. If your calls are short, you pay for noticeably more time than anyone spent talking.
- After-call work. Writing up your message is billed time, so a call that ends at 2:10 can cross into a third minute once the note is done.
- The short-call allowance. Wrong numbers, hang-ups, spam and silent calls are free up to 30 a cycle, and the 31st onward counts.
- Minutes that expire. Unused minutes don't roll over, so a quiet month banks nothing for a busy one.
- Add-ons you choose. The help centre lists HIPAA compliance, IVR and call transcriptions among the recurring charges on the invoice.
- Billing in advance. You're billed on the same date each month for the month ahead, and a large overage can be charged before the cycle ends.
Worked example
A property management office gets 160 calls a month. Fifty are short: wrong numbers, hang-ups and callers who'll try later. The other 110 run about 2:20 each, plus roughly 30 seconds of after-call notes.
Short calls
30 are free under AnswerConnect's allowance. The other 20 count toward the bill. At one rounded minute each, that's 20 minutes.
Longer calls
2:20 of talk plus 30 seconds of notes is 2:50, which rounds up to 3 minutes. 110 × 3 = 330 minutes.
Billed minutes
330 + 20 = 350, against about 257 minutes of actual conversation.
GreetKeeper
160 answered calls fit inside Starter's 200, however long each one runs. $49 a month.
Before the quote arrives, this office knows it needs a plan of about 350 minutes, not 257. That's the number to put in the form, along with a request for the overage rate in the same email.
Where our own price sits
GreetKeeper's prices are on the pricing page: $49 for 200 answered calls, $149 for 750 and $349 for 2,000. Past the allowance you pay $0.45, $0.35 or $0.25 a call. Each call is counted once, however long it runs, so nothing is rounded.
Every plan starts with a 14-day free trial with every feature on, and you don't need a card. There's no setup fee, and a transcript and short summary of every call come with every plan.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Getting an AnswerConnect quote you can compare
Before you fill in the form, count last month's calls and note how many ran under 30 seconds.
Ask for the overage rate and any add-on prices in the same written quote as the plan price.
Set the quote's monthly total beside GreetKeeper's published plan for the same month of calls.
Every competitor figure on this page was read on that vendor's own pricing page in September 2026. Prices change. Check before you buy.
Questions people ask
How much does AnswerConnect cost?
AnswerConnect doesn't publish its prices. You see them after you submit your name, company email and phone number on its View Pricing form. Its help centre explains how minutes are counted, so you can size the plan you need before you ask.
Does AnswerConnect charge for wrong numbers?
Not for the first 30 each cycle. AnswerConnect covers the first 30 calls under 30 seconds each month, including wrong numbers, hang-ups, spam and silent calls. From the 31st, those short calls count toward your bill.
How does AnswerConnect round minutes?
Calls over 30 seconds bill by the whole minute, rounded up. Its own examples: 1:25 uses 2 minutes, 2:45 uses 3 and 3:50 uses 4. After-call work is part of the billed time, while the queue time before a receptionist picks up isn't.
What happens if I go over my AnswerConnect minutes?
Your service carries on, and the extra minutes are charged at your plan's overage rate. AnswerConnect alerts you at 80% and 100% of your allowance. Unused minutes don't roll over to the next cycle.
How does GreetKeeper count a long call?
As one call. GreetKeeper counts answered calls, so a nine-minute call costs the same as a one-minute call. Starter is $49 for 200 calls, and each call past that is $0.45.
Know your minutes before you ask for the quote
Count your calls and their length first. Then set AnswerConnect's quote beside a plan that counts calls.