A new patient calls at 9pm, and the request is ready by morning
GreetKeeper answers, takes the request and sends it where your front desk already looks. Your team books it into Dentrix before the phones start.
Caller
“I chipped a front tooth on Saturday. I've never been in before. Do you take new patients, and can someone look at it this week?”
What happened next
- Name, mobile number and reason for calling read back and confirmed
- Preferred day offered from the windows you set: Thursday afternoon
- Request emailed to the front desk and flagged as a new patient
How GreetKeeper connects to Dentrix
Three states, and we publish the one that is true rather than the one that reads best.
| Tool | How it connects | What that means |
|---|---|---|
| Dentrix | Email or webhook |
How an AI receptionist works with a Dentrix practice
Dentrix is Henry Schein One's practice management software. It holds your chart, ledger, recall list and appointment book, and many offices have run it for years. Outside software reaches it through approved connectors.
GreetKeeper works alongside Dentrix at the front desk. It answers the call, captures the request and sends it to the place your team checks first. A person at the desk then books it into the Dentrix schedule against your real chairs.
Open Dental offices get the same route, covered on its own page. Either way, the patient hears a real answer at 9pm instead of a voicemail beep.
Where each patient request lands
The caller hangs up, and the request goes where your front desk already looks.
Every call ends as a transcript, a short summary and an email to the address you choose. For many offices that email is the whole setup. Your opener reads it at 7:45am and books the patient before the phones get busy.
Prefer a list? GreetKeeper's signed webhook can feed a Zap that adds a row to a Google Sheet or a task to your morning list. A Dentrix connector that accepts webhooks takes the same signed POST.
After the call, your patient gets one text with your booking link, and a reply with the opt-out word stops further texts.
Setting it up for your office
Four steps, and none of them touches your Dentrix server.
Pick the one place your front desk checks
An inbox, a shared sheet or a task list. Choose one. A request that lands in two places gets booked twice or missed.
Point GreetKeeper's call email at it
Each finished call sends the patient's name, number, reason and preferred time. If email is where your desk lives, you're done after this step.
Add a Zap if you want a sheet or a task
The Zap starts with Webhooks by Zapier on Catch Hook, which needs a paid Zapier plan (Professional or above). Map name, number, reason and preferred time. Treatment detail belongs in the chart, so leave clinical notes out.
Turn on the AI disclosure and place a test call
Utah requires regulated occupations to disclose at the start of a call that the caller is speaking with AI, and Maine requires clear notice too. Switch GreetKeeper's disclosure on, ring your own line and watch the request arrive.
Setting up a Dentrix practice for a smooth handoff
Keep calls to scheduling and inquiries: a name, a number, a reason and a preferred time. Clinical detail stays in Dentrix.
GreetKeeper does not make a HIPAA claim.
Write the words you want a patient in pain to hear. GreetKeeper says them, flags the call as urgent and transfers it when you set a rule.
Questions about Dentrix and GreetKeeper
Can an AI receptionist integrate with Dentrix?
Yes, through your front desk. GreetKeeper delivers every request by email or signed webhook, and your team books it into Dentrix with the patient's details already written up.
Can the AI tell a patient which times are free?
It offers the windows you configure, such as Thursday afternoons, so the patient has a time to expect. If you also run Google Calendar or Outlook, GreetKeeper books into it directly.
We already pay for a Dentrix connector. Can GreetKeeper feed it?
Yes, when the connector accepts webhooks. GreetKeeper posts each finished call as a signed JSON webhook, and the connector takes it from there.
Is a caller told they're speaking to AI?
That's a setting you control. We recommend leaving it on for every call, because patients respond well to a clear, upfront greeting.
Hear it handle a chipped-tooth call
Bring your real after-hours script. Every plan starts with a 14-day free trial, every feature on, and no card.