Your receptionist is apologizing to the phone and the counter at once
The person at the desk cannot serve someone in front of them and answer two lines. GreetKeeper takes the phone so they can do the job you hired them for.
Caller
“I just need to shift my Thursday to the following week if anything's free.”
What happened next
- Answered during the nine o'clock check-in rush
- Caller's request captured, since changes go to your team
- Receptionist handled it at 9:40 without a single hold
One person, two queues, both losing
A front desk serves the room and the phone at the same time. Neither queue knows the other exists, and the person in the middle absorbs all of it.
The customer at the counter watches their check-in pause while a phone gets answered. The caller hears somebody clearly doing three things. Both feel like the lesser priority.
Morning is the worst of it. Arrivals and phone calls peak at exactly the same hour, which is also the hour your desk is least able to add a person.
This is where good receptionists burn out. It is rarely the work that does it; it is the interruption, over and over, for six hours a day.
Splitting the two queues
The phone becomes a separate lane, so the counter stops competing with it.
Cover the rush hours, not the whole day
Plenty of practices run GreetKeeper from eight to ten and over lunch, and answer normally the rest of the day. The hours are yours to set.
Take the repetitive calls off the desk
Opening hours, parking, whether you take a particular insurer, where you are. These are most of the volume and none of the value.
Pass across what needs a person
A rescheduling request, a complaint or an account question is transferred, or captured with detail so your receptionist can deal with it in one clean call later.
Leave a queue that can be worked in order
Instead of six missed call alerts, your desk gets six summaries. They can be worked through at 9:40 when the counter is clear.
What desk relief costs
Compare this to the hours, not to a replacement salary.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
A busy front desk usually lands on Professional. Count your inbound calls for one ordinary week and multiply, rather than guessing from how it feels.
Per-call rather than per-minute suits a desk, because front-desk calls are short and numerous. Rounding hundreds of ninety-second calls up to the minute adds up quickly.
What your receptionist keeps
Questions people ask
Will my receptionist think this is about replacing her?
Worth addressing directly. Most setups run it only during rush hours or on busy lines, and the summaries land in the desk's own queue rather than bypassing them.
Can we turn it on and off through the day?
Yes. Schedule it for your known rush windows, or point your busy and no-answer forwarding at it so it only picks up what the desk cannot reach.
Do callers get told it is an AI?
Yes, at the start of the call. In a regulated practice that disclosure is not optional, and it is a setting you can require on every call.