A caller rings the Dallas store and the phone rolls to Fort Worth
Franchise phones fail at the seam between locations. GreetKeeper answers per number, checks where the caller is, and books into that site's calendar.
Caller
“I'm calling the Plano number. Someone at another store picked up last time and had no idea about my order.”
What happened next
- Recognized the Plano line and used Plano's hours and pricing answers
- Booked into the Plano calendar, not the shared corporate one
- Owner and franchisee both got the transcript, tagged by location
Every location answers differently, and head office finds out last
You have ten sites and ten phone habits. One owner answers every call. One lets it ring out on Saturdays. The brand is the same on the sign and nowhere else.
Callers do not know your internal map. They dial the number they found, and if a person at a different store picks up, that call is already a bad experience. Nobody there can see the job, the order or the booking.
The other failure is quieter. Head office has no way to compare locations, because missed calls leave no record anywhere. You can see revenue per site. You cannot see how many people gave up on the phone before spending anything.
GreetKeeper is set up per number. Each location gets its own hours, its own answers and its own calendar, while the greeting and the script stay consistent across all of them.
How one setup covers ten phone numbers
You build the shared part once. Then each franchisee changes only the parts that are genuinely theirs.
Write the brand script at the top
Greeting, disclosure that the caller is speaking to an AI, the standard questions and the standard answers. This part does not change by location, so franchisees cannot drift from it.
Give each number its own local facts
Address, opening hours, parking, which services that site actually offers. A caller asking about Saturday hours in Plano hears Plano's Saturday, not a corporate average.
Point each site at its own calendar
Bookings write into that location's Google Calendar or Outlook. Nobody is scheduled into a store forty minutes away because the calendars were shared.
Send the record two ways
The franchisee gets the call so they can act on it. You get the same call so you can compare sites. Both views come from the same transcript.
What multi-location coverage costs
Pricing is per plan, and every tier includes booking, so no franchisee is stuck on a message-taking version.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Across a franchise, per-call billing is easier to hold franchisees to than per-minute. A call is a unit everyone understands, and a chatty location cannot quietly cost three times a quiet one.
Busy sites and slow sites can sit on different plans. You are not forced to buy the loudest location's volume for everybody.
The honest boundary
Questions people ask
Can a franchisee change their own answers without calling head office?
Yes, for the local parts: hours, address, services offered. The shared brand script sits above that, so the greeting and the core answers stay the same everywhere.
Does each location need a separate plan?
Each phone number is set up separately, and you choose the plan that fits its volume. A quiet site can sit on Starter while your busiest location runs on Scale.
What happens when a caller reaches the wrong store?
The AI can take the detail and transfer to the number you nominate for that situation. It will not pretend to see another location's bookings or orders.
Try it on one location first
Point a single store's number at it and compare a week.