You called back a lead who was never going to buy
Qualifying is asking four questions the same way every time. GreetKeeper asks yours on the call and sorts the answer before you see it.
Caller
“I'm looking at a full kitchen refit, probably starting in the spring. Do you take jobs that size?”
What happened next
- Asked your three questions: job type, timing, and ZIP code
- Tagged as in-area and spring start, matching your priority rule
- Text sent to the owner instead of joining the general callback list
Every caller looks the same in a callback list
A list of names and numbers tells you nothing about which one is worth ringing first. So you ring in the order they arrived, which is the worst possible order.
Whoever takes the message asks different things on different days. Sometimes budget, sometimes timing, usually neither when the desk is busy. The list ends up uneven.
You then spend an afternoon on calls that end in the first minute. Wrong area, wrong job size, wrong decade for their timeline. The one caller who was ready is still waiting.
GreetKeeper asks your questions on every call, in the same order, and applies the sorting rules you wrote. The result is a list where the top of it means something.
Your questions, your rules
This is configuration, not a machine deciding who matters. You write both halves.
Write the questions you actually ask
Three or four is usually enough. Job type, timeline, location, and whatever separates a real inquiry from a browse in your trade.
Set the rules that sort the answers
A rule is plain: this ZIP code list is in area, this job type goes to the owner, everything else joins the normal queue. You write them; they do not change themselves.
Route on the spot
A caller who matches your priority rule can be transferred straight to a mobile, or trigger an alert. The rest get booked or captured as usual.
Deliver the answers with the call
The summary carries the answers to your questions alongside the transcript. You are reading structured detail, not hunting through a recording.
What qualified calls cost
Every plan includes the question set and the routing rules. Pick on volume.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then $0.45 each. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Qualifying adds a minute or two to a call, because you are asking real questions. Per-call pricing means that costs you nothing extra, where a per-minute plan charges you for asking.
Booking is on every tier, which matters because a qualified caller often wants a time in the same breath. You do not have to upgrade to close the loop.
What qualification cannot tell you
Questions people ask
Does the AI decide who is a good lead?
No. You write the questions and the sorting rules, and it applies them the same way every time. Nothing is inferred beyond the answers the caller gave.
Can a hot lead reach me straight away?
Yes. A rule can transfer a matching caller to a number you nominate, during whatever hours you choose. Other callers carry on through the normal path.
What if the caller refuses a question?
It moves on and notes that the answer is missing. Pushing a caller for information is a good way to lose them, so it does not.