A caller asks for Spanish, and reaches the right person on your team
GreetKeeper answers in English. When a caller asks for Spanish, your transfer rule puts them straight through to a bilingual member of your team.
Caller
“Buenos días, quería preguntar por una cita. ¿Español?” The caller is asking about an appointment, and asks for Spanish.
What happened next
- Caller asked for Spanish, matching your bilingual transfer rule
- Put through to Maria, your bilingual front-desk lead
- Call logged with the caller's number and the time, ready for follow-up
Bilingual callers need a clear path to a person
If part of your market speaks Spanish, the first ten seconds of a call decide whether that caller stays on the line.
Callers who hear no way through hang up and ring the next business. Most of them never leave a message.
Your bilingual staff can't sit by the phone all day. They are serving customers, out on a job or at lunch.
GreetKeeper answers every call in English. Your transfer rule gets a caller who asks for Spanish to the colleague who can help, in seconds.
How the call reaches a bilingual colleague
You set this up once, and it runs on every call.
Name your bilingual team members
Add the numbers of the people who take Spanish calls. Each one can be a desk line or a mobile.
Set the transfer rule
A caller who asks for Spanish is transferred to the first number. GreetKeeper tries a second number you nominate if the first doesn't answer.
Text the person on call
If nobody picks up, GreetKeeper texts the on-call person with the caller's number, so the callback happens fast.
Keep the English path for everyone else
Every other caller is answered, booked and written up in English as usual, with a transcript and a short summary.
What bilingual routing costs
The plan numbers are the same whatever you are here to solve, and transfers are included.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
You pay per call, not per minute. A caller put through to your team counts once, however long the conversation runs.
Booking is included on every tier, and the overage rate is printed on the pricing page for anyone to check.
Getting bilingual transfers right
Match the rule to your bilingual staff's hours, so transfers go only to people who are working.
Nominate a second number for your busiest hours, so a Spanish-speaking caller always has somewhere to go.
Check the call log each week to see how many callers ask for Spanish, and staff to match.
Questions people ask
What language does GreetKeeper answer in?
GreetKeeper answers in English. Callers who ask for Spanish are put through to your bilingual team by the rule you set.
Can I route Spanish callers to a person?
Yes, and that works today. You set a rule that transfers the caller to a bilingual member of your team, with a second number as backup.
What if my bilingual colleague is busy?
GreetKeeper tries the second number you nominate. If neither answers, it texts the on-call person with the caller's number for a quick callback.
Set up your bilingual transfer
We will build the rule with you on the call.