The caller says it is under warranty and nobody can check
GreetKeeper takes the install date, the model and what went wrong, then books a service visit or passes it to whoever decides coverage.
Caller
“You put this in about eighteen months ago, and it's making the same noise as before. That's still covered, right? I've got the paperwork somewhere.”
What happened next
- Captured the model number and roughly when it was installed
- Recorded the fault in the caller's words, plus the earlier repair
- Booked a Tuesday service slot, with coverage left for your office
Warranty calls are arguments waiting for information
Somebody rings believing they are covered. Your team has no paperwork in front of them and no way to check on the spot. The call turns into a negotiation about memory.
The information that settles it is boring: install date, model number, serial, who did the work, what the fault was last time. Getting all five on a first call is rare, so the call happens twice.
Meanwhile the caller is annoyed, because a warranty call means something you installed has failed. Putting them to voicemail on that call is a good way to turn a repeat customer into a review.
GreetKeeper asks the whole list, every time, calmly. It does not decide whether the claim is valid. It makes sure the person who does decide has what they need.
What the AI collects on a warranty call
The aim is a complete record on the first call, so nobody has to ring the customer back for a serial number.
Take the identifying details
Model, serial if they can find it, roughly when it was installed, and the address it was installed at. The AI waits while they go and look, which a rushed front desk often will not.
Record the fault in their own words
What it is doing now and whether it has done it before. A repeat fault matters for the claim, and the caller's own description is more useful than a category.
Route by your own rules
Some firms want every warranty call sent to one person. Others want a visit booked and coverage sorted later. You choose, and the AI follows that path each time.
Say clearly that coverage is not decided here
The caller is told a person will confirm what is covered. Nobody is promised a free repair on the phone, which protects you from a conversation you cannot walk back.
Costing the warranty line
Warranty calls carry no new revenue, so the cost per call is worth knowing exactly.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
These calls are slow. People search drawers for paperwork mid-sentence. Per-minute billing punishes you for a patient call, and patience is what a warranty caller needs most.
Every plan includes booking, so a warranty call that turns into a paid service visit can be scheduled on the spot rather than becoming a callback.
The boundary on coverage
Questions people ask
Will it tell a caller their repair is free?
No. It says clearly that someone will confirm coverage, and it takes every detail that decision needs. Promising a free repair is not something we let the AI do.
Can it find the original install in our records?
No. It has no lookup into your systems, through Zapier or otherwise. It asks the caller and captures what they can tell you, and your team checks the history afterwards.
What if the caller gets angry on the call?
It stays on script and offers a transfer to a person when the caller asks for one. You decide which number those transfers go to and during which hours.
Get the full detail first time
Give us your warranty checklist and hear it run.