GreetKeeper vs Avoca
Avoca sells an AI front office to service businesses, and you buy it through a demo. Its site lists an AI CSR, a scheduler, web chat, outbound campaigns and call coaching, with no price on any of them (checked 24 September 2026). GreetKeeper answers your phone and books the job on a printed rate card, from $49 a month for 200 answered calls.
| GreetKeeper | Avoca | |
|---|---|---|
| Billing unit | Per answered call | Quoted after a demo |
| Entry plan | $49/mo for 200 answered calls | Not published; every plan is sold through a Book a Demo form |
| Higher tiers | $149 for 750, $349 for 2000 | Not published; the product list covers AI CSR, Simple Scheduler, Web Chat, Speed-to-Lead, Outbound Campaigns and Coach |
| Overage rate | $0.45 a call on Starter, published | Not published |
| Appointment booking | Included on every plan | Check current plan terms |
| Human fallback | Transfers to your team | Transfers to your team |
Avoca figures read from their own pricing page in September 2026, except where noted below as third-party. Check before you buy.
Why people move off Avoca
One vendor's specific wall, not a general complaint about the category.
Avoca is pitched at the big end of the trades. Its homepage leads with a ServiceTitan certification badge and a case study of a PE-backed HVAC and plumbing group that folded nine call centers into one. A three-truck shop that just wants the phone answered after five is buying into a platform sized for a contact center. It also has to sit through a sales call before it learns what that costs.
Where we differ
Every line below is on our pricing page or in the product today.
What GreetKeeper does differently from Avoca
- Every GreetKeeper plan is printed: $49 for 200 answered calls, $149 for 750 and $349 for 2,000.
- Past your allowance, each call costs $0.45, $0.35 or $0.25 by plan, and the rate sits beside the plan.
- A booked job reaches ServiceTitan through GreetKeeper's signed webhook and ServiceTitan's own Zapier action, on a paid Zapier plan.
- An emergency transfer that rings out tries a second number you nominate, and your on-call tech gets a text with the caller's details.
- Calls that arrive together during a cold snap are answered at the same time, so nobody sits in a queue.
- You start with a 14-day free trial with every feature on, no card and no setup fee.
What a busy month costs on each meter
The headline price tells you about a quiet month. This is the other one.
Avoca quotes each account, so ask the rep in writing what a January cold snap does to the bill. On GreetKeeper the math is on the pricing page. A shop taking 1,800 calls in a winter month sits inside the $349 Scale plan, which covers 2,000. If the month runs to 2,300 calls, each of the extra 300 is billed at $0.25. Robocalls and spam calls are dropped before the greeting, so they never touch that count.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Moving off Avoca in practice
The technical part is a forwarding change. The rest is the part nobody warns you about.
Most Avoca shops run ServiceTitan, so start with the record your dispatcher expects. GreetKeeper sends a signed webhook when each call ends. Webhooks by Zapier catches it on a paid Zapier plan, and ServiceTitan's own Zapier action creates the booking request or lead. Then forward your main line to GreetKeeper's local number at your carrier or phone system. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives. Write your emergency rule first, so a no-heat call at midnight reaches the on-call tech.
Questions people ask about this comparison
How much does Avoca cost?
Avoca doesn't print a price. Its site sends every buyer to a Book a Demo form (checked 24 September 2026). GreetKeeper lists every plan on its pricing page: $49 a month for 200 answered calls, $149 for 750 and $349 for 2,000, with the overage rate beside each one.
Can GreetKeeper get a booked job into ServiceTitan?
Yes, through Zapier. When the call ends, GreetKeeper posts a signed webhook with the caller's name, number, address and reason for calling. Webhooks by Zapier catches it on a paid Zapier plan, and ServiceTitan's Zapier action creates the booking request for your office to confirm.
What does GreetKeeper do with a burst pipe call at 2am?
It follows the rule you wrote. An emergency can transfer straight to your on-call tech, and if that phone rings out it tries a second number you nominate. The on-call person also gets a text with the caller's details, and the full transcript waits for you in the morning.
See the price before any demo
Every plan is on the pricing page. Start a 14-day trial with every feature on, no card.