GreetKeeper vs Upfirst
Upfirst and GreetKeeper both bill per call, so plan size decides it. Upfirst's Starter is $24.95 a month for 30 calls, and its Scale plan is $299 for 600 (checked September 2026). GreetKeeper's Starter is $49 for 200 answered calls, and its Scale plan is $349 for 2,000.
| GreetKeeper | Upfirst | |
|---|---|---|
| Billing unit | Per answered call | Per call |
| Entry plan | $49/mo for 200 answered calls | Starter $24.95/mo for 30 calls ($20/mo billed annually) |
| Higher tiers | $149 for 750, $349 for 2000 | Premium $59.95 (90 calls), Pro $159.95 (300 calls), Scale $299 (600 calls); custom above 600; annual billing saves 20% |
| Overage rate | $0.45 a call on Starter, published | Published: $1.50 a call on Starter, $1 on Premium, $0.75 on Pro, $0.70 on Scale |
| Appointment booking | Included on every plan | Check current plan terms |
| Human fallback | Transfers to your team | Transfers to your team |
Upfirst figures read from their own pricing page in September 2026. Check before you buy.
Why people move off Upfirst
One vendor's specific wall, not a general complaint about the category.
Upfirst's ladder has four rungs: 30 calls, 90, 300 and 600. A busy trade shop climbs it fast, and each step up reprices the whole month. The overage rate moves with the plan too, from $1.50 a call on Starter to $0.70 on Scale. Above 600 calls a month, Upfirst switches you to custom volume pricing, so your next number comes from a sales conversation.
Where we differ
Every line below is on our pricing page or in the product today.
What GreetKeeper does differently from Upfirst
- GreetKeeper's $49 Starter holds 200 answered calls, and Professional holds 750 for $149.
- Every extra GreetKeeper call costs $0.45, $0.35 or $0.25 by plan, printed on the pricing page.
- Scale covers 2,000 answered calls for $349, and the Multi-location plan runs from $299 per location.
- A transfer that isn't picked up tries a second number you nominate.
- Closure dates make GreetKeeper answer as closed on holidays, and each number keeps its own hours, greeting and calendar.
- A signed webhook with the caller's details, intake answers and summary fires the moment a call ends.
- Your 14-day free trial has every feature on and needs no card.
What a busy month costs on each meter
The headline price tells you about a quiet month. This is the other one.
Take a shop answering 450 calls a month. On Upfirst, that's past Pro's 300, so you pay Pro plus $0.75 for each of 150 extra calls, or move up to Scale at $299 for 600 (checked September 2026). On GreetKeeper, 450 calls sit inside Professional's 750 for $149. At 900 calls, you're past Upfirst's largest published plan, while GreetKeeper's $349 Scale plan still has room for 1,100 more.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Moving off Upfirst in practice
The technical part is a forwarding change. The rest is the part nobody warns you about.
Upfirst answers forwarded calls, and so does GreetKeeper, so the move happens at your carrier or phone system. Forward to GreetKeeper's dedicated local number in the mode you use today: every call, busy, no-answer or unreachable. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives. Copy your Upfirst greeting and FAQ answers across, then give each transfer a second fallback number.
Questions people ask about this comparison
How much does Upfirst cost?
Upfirst's plans run from $24.95 a month for 30 calls to $299 for 600, with custom pricing above that (checked September 2026). Extra calls cost $1.50 down to $0.70, depending on the plan. GreetKeeper runs from $49 for 200 answered calls to $349 for 2,000.
Do spam calls count against a GreetKeeper plan?
No. GreetKeeper drops robocalls and spam calls before the greeting, and screened calls never count toward your plan. Very short calls don't count either, so your allowance goes on callers who wanted you.
Can GreetKeeper answer only the calls my team misses?
Yes. Set your carrier or phone system to forward on busy or no answer, and GreetKeeper picks up whatever your team can't get to. The ring count is set where the forwarding is set. Or forward every call and let GreetKeeper take them all.
Fit your month in one plan
Professional holds 750 answered calls for $149. Try it for 14 days with no card.