Your Grasshopper extension, answered by GreetKeeper
Grasshopper forwards each extension to real phone numbers. Add your GreetKeeper number to the list, and callers get answered and booked.
Caller
“Is this the number for the shop? I'm outside and it says closed. Do you do Saturday fittings at all, or should I ring Monday?”
What happened next
- Told your real Saturday hours, from the answers you trained
- Monday fitting booked into your connected Google Calendar
- Summary emailed to the owner's phone, and a confirmation texted to the caller
How GreetKeeper connects to Grasshopper
Three states, and we publish the one that is true rather than the one that reads best.
| Tool | How it connects | What that means |
|---|---|---|
| Grasshopper | Email or webhook |
Why Grasshopper and GreetKeeper fit together
Grasshopper is a virtual phone system for small businesses and solo owners. You get a business number and extensions, and each extension rings phones you already carry.
That makes setup ordinary Grasshopper use. Where you'd list your mobile as a forwarding number, you list your GreetKeeper number. Every plan includes one: a dedicated local number with the area code you chose at signup.
GreetKeeper answers whatever arrives on that number. Your carrier can send every call, or only the busy, unanswered or unreachable ones. So the same number covers a Saturday closure and a weekday rush.
What you see after a Grasshopper call is answered
Grasshopper logs the forward. GreetKeeper tells you what the caller wanted.
Your Grasshopper call history records the inbound call and where it went. Old voicemails stay where they are, and new forwarded calls land in GreetKeeper.
GreetKeeper emails you the transcript and a short summary. For a one-person shop that usually goes to the owner's phone, so you can read it between jobs.
When your caller wants a time, GreetKeeper books it into your connected Google Calendar during the call. They get one text afterwards with the confirmation, and replying with the opt-out word stops any more.
Forwarding a Grasshopper extension
Two screens in your Grasshopper account, and you can undo it the same way.
Pick the extension your customers reach
Most Grasshopper accounts have a main extension and one or two more. Choose the one customers actually get through to.
Open call forwarding for that extension
In Grasshopper, go to Settings, then Extensions, then that extension. You'll see the numbers it forwards to.
Add your GreetKeeper number and set the order
Enter it as a forwarding number. If your mobile is listed too, put it first and GreetKeeper after it. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Call your business number from a friend's phone
Use a phone that isn't in the forwarding list. Talk to GreetKeeper as a customer would, then check the summary that lands in your inbox.
Grasshopper settings worth checking
Turn call screening off on the extension that forwards to GreetKeeper. Screening asks for a key press, and a clean forward lets GreetKeeper greet the caller straight away.
Add closure dates in GreetKeeper for holidays, so callers hear you're closed and when you'll reopen.
Point GreetKeeper at your website once, and it drafts your hours, services and FAQs for you to correct.
Questions about Grasshopper and GreetKeeper
Can I keep my mobile in the Grasshopper forwarding list?
Yes. Put your mobile first and GreetKeeper second. You take the calls you can, and GreetKeeper answers the rest.
Does my Grasshopper voicemail still work?
Your existing voicemail stays. Calls that reach GreetKeeper get a conversation, so those callers never hear the beep.
I only have one Grasshopper extension. Is that enough?
Yes. One extension forwarding to GreetKeeper covers every caller who dials your business number.
Forward your main Grasshopper extension
One field, and you can undo it. Every plan starts with a 14-day free trial, every feature on, and no card.