How to forward Spectrum Business calls to GreetKeeper
Spectrum Business Voice uses feature access codes from the desk phone. Press the code, key in the number when prompted, and you're forwarding.
The four forwarding modes on Spectrum Business
Spectrum's quick start guide gives each forwarding type an activate code and a deactivate code. You press the star code and the phone prompts you for the number, so you only need to remember three digits.
| Mode | Spectrum code on | Code off | What forwards |
|---|---|---|---|
| All calls | *72 | *73 | Every call to the line, straight away |
| Busy | *90 | *91 | Calls that arrive while the line is on a call |
| No answer | *92 (Call Forwarding Delayed/No Answer) | *93 | Calls nobody picks up at the desk |
| Unreachable | *72 before a planned shutdown | *73 | Calls on a day the office line won't be answered at all |
Spectrum's code sheet lists three forwarding codes and a Selective code (*63 on, *83 off) for chosen callers; it lists no separate unreachable code. For a planned closure or office move, *72 covers the gap. Spectrum states that feature access codes can't be changed.
Codes read on Spectrum Business Voice, Feature Access Codes Quick Start Guide, https://d15yx0mnc9teae.cloudfront.net/sites/default/files/Voice_Feature_Access_Codes_Quick_Start_Guide.pdf, on 25 September 2026.
Set up forwarding on Spectrum Business
Five steps, from copying the number to switching it off again.
Copy your GreetKeeper number
Open your GreetKeeper account and copy the local number. If you run more than one location, copy the number that belongs to this branch.
Pick the code
*92 sends missed calls on, *90 sends calls that hit a busy line, and *72 sends everything. Many offices set *92 and *90 together.
Press the code on the Spectrum phone
On the business line's handset, press the code. When the phone prompts you for the forwarding number, key in your GreetKeeper number and wait for the confirmation before hanging up.
Make a test call
From a mobile, call the office and let the desk phone ring out. When GreetKeeper answers, ask about a service visit, then read the transcript and the summary that arrive afterwards.
Turn it off
Press *93 to end the no-answer forward, *91 for busy, or *73 for all calls. The desk phone takes calls as normal again.
Which Spectrum code fits your business
An HVAC company in a July heat wave is the classic *92 and *90 pair. Your dispatcher is already on the line with one customer while two more call about dead units. Spectrum forwards the busy and the unanswered calls, and GreetKeeper books each visit into the calendar.
Running two branches on Spectrum? Give each branch its own GreetKeeper number and forward each line to it. Callers in each town hear that location's greeting and hours, and each booking lands on the right branch's calendar.
A property manager closing the office for a staff day dials *72 in the morning and *73 the next. Tenants still get an answer, and anything urgent goes to the on-call person by text.
Spectrum Business codes: what to watch
You'll use the same codes on every line. Spectrum's guide says feature access codes are fixed, so *92 is *92 on every Spectrum Business Voice phone.
Some codes ask for more information, such as a phone number, and the phone prompts you for it. Wait for the prompt before you key in your GreetKeeper number.
Spectrum's Find Me feature (*371 on, *372 off) includes Simultaneous Ring. If Find Me also rings your mobile, test once with it on so you know which phone rings before GreetKeeper picks up.
Selective forwarding (*63) sends on only the callers you choose. For a front desk, the no-answer and busy codes are the ones that catch the overflow.
Spectrum Business forwarding questions
What is the Spectrum Business code to forward calls?
Press *72 and enter the number when prompted to forward every call. *73 turns it off. For missed calls only, use *92, and *93 to stop.
How do I forward Spectrum calls when the line is busy?
Press *90 on the business line and enter the forwarding number when the phone asks for it. Press *91 to turn busy forwarding off.
Can each Spectrum location forward to its own GreetKeeper number?
Yes. Every GreetKeeper location gets its own dedicated local number, and the Multi-location plan runs from $299 per location. Each branch forwards its Spectrum line to its own number.
Press *92, then call the office
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