Smith.ai vs My AI Front Desk

Smith.ai and My AI Front Desk both answer your phone with AI, and they're built around different promises. Smith.ai bills per answered call and can pass a caller to its live receptionists, based in North America. Its Pro plan is $150 a month for 75 to 300 calls, at $2.00 to $2.17 a call. My AI Front Desk bills voice by the minute inside a bundle. For $99 a month, or $79 billed annually, you get 200 minutes plus web chat, two-way texting, a CRM and automations.

The deciding question is what you want around the phone. If you want a person behind the AI and one clear per-call price, that's Smith.ai's model. If you want your calls, chats and texts handled by one system with its own CRM, that's the My AI Front Desk bundle.

Smith.ai suits a firm with fewer, higher-value calls, such as intake for a law office, where human backup matters. My AI Front Desk suits a small business that wants several channels covered on a low monthly figure and can budget voice in minutes. Both pages were read in September 2026.

Published pricing, side by side

What each vendor prints on its own site. The billing unit decides more of the final bill than the headline price does.

	Smith.ai	My AI Front Desk
Billing unit	Per call	Per voice minute
Entry plan	Free tier at $0 for 25 calls, then $3.00 a call	Business-in-a-Box $99/mo, or $79/mo billed annually, with 200 voice minutes
Higher tiers	Pro $150/mo covers 75 to 300 calls at $2.00–$2.17 each; Enterprise $500/mo covers 300 to 1,000+ at $1.60–$1.67	Partner and Enterprise plans are custom, priced by monthly volume
Overage rate	Published, and the per-call rate falls as the tier rises	Published: 25 credits a voice minute at $0.01 a credit; auto-reload adds 1,000 credits for $10

Read on each vendor's own website in September 2026. Prices move, so check before you buy.

What decides it

The dimensions that change the bill or the service, each as a fact read on the vendor's own site.

	Smith.ai	My AI Front Desk
Unit	Per answered call	Per voice minute, inside a bundle
Lowest paid plan	Pro, $150 a month for 75 to 300 calls	Business-in-a-Box, $99 a month for 200 minutes
Free way in	Free plan: 25 calls a month, then $3.00 a call	Seven-day free trial, no credit card
Past the allowance	Printed per tier, falling to $1.60 to $1.67 on Enterprise	25 credits a voice minute at $0.01 a credit
Other channels	Custom SMS branding on Pro	Web chat, two-way SMS, a CRM and sequence automations
Contract	Month to month, 30 days' notice	Cancel anytime, no contracts

Smith.ai: smith.ai/pricing/ai-receptionist. My AI Front Desk: myaifrontdesk.com/pricing. Both read September 2026.

Smith.ai prices each call and backs it with people

Smith.ai's free plan gives you 25 calls a month, then charges $3.00 a call. Pro is $150 a month and covers 75 to 300 calls, with the per-call rate falling from $2.17 to $2.00 as you commit to more. Enterprise starts at $500 a month for 300 to 1,000 or more calls, at $1.60 to $1.67 each.

Every answered call counts toward the quota by default. Smith.ai blocks spam and robocalls automatically, and you can remove up to 10% of a month's calls as spam. When a call needs a human, it transfers to Smith.ai's live receptionists in North America.

Pro adds dedicated onboarding, live support and custom SMS branding. Enterprise adds full-service setup, custom AI prompting, unlimited custom integrations, multi-location support and a success manager. Named integrations include Clio, Zapier and Calendly.

My AI Front Desk bundles the front office

My AI Front Desk sells one main plan. For $99 a month you get 200 voice minutes, 100 chatbot conversations, 400 text messages and 1,000 overage credits. Billed annually, it's $79 a month.

Past 200 minutes, a voice minute draws 25 credits from your pool, and auto-reload refills the pool when it runs low. Partner and Enterprise plans are custom, and their voice overage can drop to seven credits a minute.

The bundle also carries its own CRM and sequence automations and connects to Zapier. You can start a seven-day trial with no card.

A law office and a salon, priced both ways

A two-lawyer office takes 120 intake calls a month, averaging six minutes. On Smith.ai that's 120 calls inside the Pro range, and the minutes don't matter. On My AI Front Desk it's 720 minutes, so 520 of them draw credits past the plan.

A salon takes 180 calls a month, but most are one-minute rebookings. That's about 180 minutes, inside My AI Front Desk's 200, with chat and texting on top. On Smith.ai, the same 180 calls sit in the Pro range, and each one counts at the tier's per-call rate.

Your own call log decides it. Average length favours per-call billing when it's long and per-minute billing when it's short.

Where GreetKeeper fits

Disclosure: GreetKeeper is our product, and it's mentioned only in this section. Like Smith.ai it bills per answered call, and its rates are printed at every size: $49 for 200 calls, $149 for 750, $349 for 2,000.

A call past the allowance costs $0.45, $0.35 or $0.25 by plan. Robocalls and spam calls are screened out before the greeting, and they don't count toward the plan. Neither do very short calls.

Booking into Google Calendar or Outlook is on every plan. When a caller asks for a person, GreetKeeper transfers to your own team and tries a second number if the first doesn't pick up. After the call, the caller gets one text with the booking link or confirmation.

You get a dedicated local number and no setup fee, and every plan starts with a 14-day free trial, all features on and no card.

Plan	Monthly	Calls included	After that
StarterFor a single location taking calls one line at a time.	$49	200	$0.45 per call
ProfessionalBooking, routing and transfers included, not an add-on.	$149	750	$0.35 per call
ScaleFor busy phones and longer opening hours.	$349	2,000	$0.25 per call

Questions people ask about this comparison

Is Smith.ai or My AI Front Desk cheaper?

My AI Front Desk has the lower entry price: $99 a month, or $79 billed annually, for 200 voice minutes. Smith.ai's Pro plan is $150 for 75 to 300 calls, and its free plan covers 25 calls, then $3.00 each (September 2026). Long calls favour Smith.ai's per-call count.

Does Smith.ai count spam calls?

Every answered call counts toward the Smith.ai quota by default. Smith.ai blocks spam and robocalls automatically, and lets you remove up to 10% of your monthly calls as spam (September 2026).

Can a caller reach a real person on Smith.ai?

Yes. Smith.ai's pricing page says calls transfer to North America-based live receptionists when needed. That human backup is part of its AI receptionist plans.

What does My AI Front Desk include besides phone answering?

The $99 Business-in-a-Box plan includes 100 chatbot conversations and 400 text messages a month, plus a CRM and sequence automations. It connects to Zapier (September 2026).

Per-call pricing from $49

GreetKeeper books, transfers and texts the caller on every plan. Hear it answer a call for your business.

See it answer a call See pricing