Moneypenny AI Receptionist review: plans, setup and escalation

Moneypenny's AI Answering plans are sold in call bundles, and every bundle has its own rate for calls past the limit. Plans carry no contract. You give 30 days' notice to cancel, and it takes effect from your next billing date. People Answering, the human service, is sold by the minute instead.

Moneypenny names five core jobs for its AI Receptionist: lead qualification, appointment scheduling, call routing, FAQ handling and data collection. Every AI Answering plan lists 24/7 service, a reporting dashboard and human escalation.

You pick the voice and the greeting. Moneypenny offers a set of stock voices, and it says the AI can clone a voice you supply. What the AI knows lives in a KnowledgeBase that you fill in with Moneypenny during onboarding.

The plans share one feature list across every tier. It includes warm call transfers, caller recognition, unlimited employee contacts, CRM integrations and a mobile app, plus proactive account management.

Moneypenny lays out its setup in four steps and its escalation rules in its FAQ. We've combined both into the path of a single call. This is a reading of Moneypenny's published pages, not a test we ran.

Moneypenny's AI plan suits a business that wants a person on standby behind the AI. Its escalation to live receptionists is part of every AI Answering plan, so a tricky caller can still reach a human.

It also suits owners who'd rather hand setup to someone else. A Solutions Architect builds your call flows and KnowledgeBase with you, instead of leaving you with a blank dashboard.

Moneypenny's industry list includes legal, real estate, home services, finance and funeral homes. Its bundles fit a business that takes a few calls a day, since the first plan holds 25 calls a month.

Disclosure: GreetKeeper is our product. GreetKeeper's Starter is $49 a month for 200 answered calls. An extra call costs $0.45 on Starter, $0.35 on Professional and $0.25 on Scale, printed beside each plan.

You set GreetKeeper up yourself, and it starts from your own website. Point it at your site for a first draft of your hours, services and FAQs, then correct it. Every plan includes a dedicated local number in the area code you choose at signup.

When a caller asks for a person, GreetKeeper transfers to your team and tries a second number if the first isn't picked up. Booking into Google Calendar or Outlook is on every plan, and it reads the time back before it books.

Robocalls and spam calls are dropped before the greeting and never count toward your plan. You start on a 14-day free trial with every feature on, no card and no setup fee.