Smith.ai review: pricing, features and how it handles a call

Smith.ai bills per real call answered, never per minute, so a long intake call costs the same as a short one. You buy a monthly bundle of calls. The per-call rate falls as the bundle grows, and calls past the bundle cost more than calls inside it. The free plan asks for a card at signup and charges nothing until you authorise it.

Smith.ai puts the same feature set on every plan, the free one included. That covers 24/7 answering, call recording with transcripts and summaries, lead qualification, call routing and warm transfers. Scheduling runs through Calendly and similar tools, and its native integrations include Clio and Zapier.

Quality Studio is the part Smith.ai leads with. You set goals and write the call scenarios your business sees. On the free plan you can run up to 50 simulated calls a month. You read the transcripts before a real caller ever reaches the AI. When it finds a gap, it suggests a fix you can approve.

Spam handling works in two layers. Smith.ai blocks more than 20 million known spam and robocall numbers before the AI answers. Those calls don't count toward your bill. For spam that gets through, you can remove up to 10% of your calls from each bill.

Paid tiers add people. Pro brings dedicated onboarding, live phone, email and chat support, and custom SMS branding. Enterprise adds a full-service setup, custom prompting by Smith.ai's own team, multi-location support and a dedicated success manager. Smith.ai also lists English and Spanish call handling.

Here's the path of one inbound call as Smith.ai describes it on its own product and pricing pages. It's a reading of the vendor's published material, not a test call we placed. Your own flow depends on the playbook you write for it.

Smith.ai is built around legal intake. Its demo scenarios are law firms, and Clio is the integration it names first. On Enterprise, its AI can pull case status and hearing dates from your case system mid-call. If your firm already runs Clio, you'll recognise most of the setup.

The free plan suits you if you take fewer than one call a day and want to try an AI receptionist before paying. At 25 calls a month the plan costs nothing, and call 26 onward costs $3.00 each.

Pro and Enterprise suit you if you want people behind the software. You get onboarding calls and a support line, plus a success manager on the top tier. Smith.ai plans run month to month with 30 days' notice to cancel, and you can change plans by email.

Disclosure: GreetKeeper is our product. Like Smith.ai, GreetKeeper bills per call answered, so a nine-minute intake call counts once. Starter is $49 for 200 calls, Professional $149 for 750 and Scale $349 for 2,000. Past the allowance a call costs $0.45, $0.35 or $0.25 by plan, and that rate sits on our pricing page.

Booking comes on every GreetKeeper plan, writing straight into Google Calendar or Outlook while the caller is still on the line. It reads the name, number and time back before it books. Afterwards the caller gets one text with the booking confirmation, and your on-call person gets a text with the caller's details.

When a caller asks for a person, GreetKeeper transfers to your team. If that line isn't picked up, it tries a second number you nominate. Robocalls, spam calls and very short calls don't count toward your plan. For a law firm, the AI disclosure setting announces the assistant at the start of each call. That's the notice Maine asks of AI in trade, and Utah asks of regulated occupations such as law.

Every plan starts with a 14-day free trial, every feature on and no card needed. There's no setup fee, and a dedicated local number with the area code you choose is included.