My AI Front Desk review: a phone line inside a bigger bundle

Business-in-a-Box meters your phone line by the voice minute. Once your 200 minutes are used, each extra minute takes 25 credits, and a credit costs $0.01. The plan comes with 1,000 overage credits each month, and those expire monthly. When the pool runs dry, auto-reload adds 1,000 credits for $10, and bought credits carry over with no end date.

Your phone line is one channel of several. Each month the plan includes 200 voice minutes, 400 texts, 100 website chat conversations, 300 form submissions, 500 drafted emails and up to 20 outbound calls a day. Sequence automations are unlimited.

The assistant draws on a knowledge base of up to 20 pages. It gets two of each agent action, such as transferring a call, sending a text or pushing data to another app, and alerts can go to 3 people on your team.

Every conversation lands in Frontdesk's own CRM, and Zapier plus API access connect it to other tools. The plan includes 2 editor seats and unlimited view-only seats, and keeps your last 200 logs.

The homepage FAQ explains the flow in plain steps, and a product demo shows the assistant qualifying a lead and booking it. Here's that flow as one inbound call. It's drawn from the vendor's own published material, not from a call we made.

A small business that has no CRM, no website chat and no texting tool yet gets all three in one bill, set up from one screen.

Owners who want the AI to follow up on its own will use the sequence automations: a text to a new lead, then an email the next day if nobody replies.

Firms handling 25 or more interactions a day are pointed to Partner and Enterprise. Those plans add volume pricing, API access, custom integrations and white-glove onboarding.

Disclosure: GreetKeeper is our product, and it's a phone receptionist first. Starter is $49 a month for 200 answered calls. A ten-minute call counts once, the same as a one-minute call. Professional holds 750 calls for $149, and Scale holds 2,000 for $349.

Past your allowance, you pay a printed rate per call: $0.45, $0.35 or $0.25 by plan. Robocalls, spam and very short calls never count toward it.

Your CRM stays the one you already run. A signed webhook posts the caller's details, intake answers and summary after every call. Booking into Google Calendar or Outlook is on every plan, and GreetKeeper reads the name, number and time back before it books.

After the call, your caller gets one text with the booking link or confirmation. Every plan starts with a 14-day free trial, all features on and no card.